Veteran Directed Care (VDC) empowers VA-approved veterans to self-direct their Long-Term Services and Supports (LTSS), enabling them to live independently while also reducing costs compared to institutional care. The program further alleviates burdens on caregivers, ensuring veterans receive the support they deserve.
Cumulus helps VDC programs grow with confidence by streamlining referrals, automating processes, and providing oversight tools that eliminate manual tasks, improve outcomes, and reduce timelines for intake and ongoing support by 40% or more.
- Managing multi-state VDC operations and rapid program growth
- Oversight of spokes and partner organizations
- Complex VA reporting requirements (monthly, quarterly, annual)
- Manual, duplicative work and reliance on emails and spreadsheets
- Heavy administrative burden for program managers and care teams
- Ensuring required tasks and contacts happen on time and are properly documented
- Centralized veteran records, documentation, and care history
- Automated referral intake and assignment workflows from VA Medical Centers
- Support for home visits, assessments, and care and budget planning
- Custom dashboards tailored for different audiences — from executive management to case workers — showing progress toward goals, upcoming tasks, overdue activities, and caseload summaries
- Real-time oversight of all veterans, staff, and partner sites
- Closed-loop communication between hubs and spokes
- Audit-ready reporting and data exports
- Configurable activities and workflows that adapt to each program’s needs
Our VDC customers use Cumulus to manage and document the full lifecycle of veteran support, including:
Case Management
- VDC cases
- Service & Support Plans
- Person-Centered Care Plans
- Fiscal reviews
- Remediation tasks
Referrals & Authorizations
- VA authorizations and referrals
Contacts & Follow-Up
- Monthly and quarterly contacts
- Home visits and phone contacts
- Other contacts
Assessments
- Functional assessments (ADL/IADL)
- Comprehensive needs assessments
- Nutrition assessments
- Cognitive assessments
- Case mix assessments
Surveys
- 3-month phone surveys
- Annual satisfaction surveys
- Anonymous surveys
Enrollment Documentation
- Caregiver Employment Packets
- Employer Business Packets
- Enrollment agreements and Release of Information forms
All activities are tracked consistently and reported through automated monthly, quarterly, and annual reports — dramatically reducing staff workload and ensuring programs remain audit-ready.
- Faster intake-to-service timelines (40% faster or more)
- Reduced administrative overhead and manual data entry
- Improved data accuracy, compliance, and audit readiness
- Easier tracking of required activities and timeliness at all levels
- Faster, clearer communication between hubs and spokes
- Scalable operations that grow with demand
- Stronger oversight, monitoring, and outcome measurement
Cumulus is trusted by leading VDC super hubs and growing VDC programs across the country, including:
- Aging Ahead
- Bay Aging / VAAACares
- Center for People with Disabilities (CPWD)
- Southern Mississippi Planning and Development District (SMPDD)
- Western Montana Area VI AAA
- And more...
Join the growing list of organizations transforming care with Cumulus.
Contact us today and discover how Cumulus can help you spend less time on administration and more time supporting veterans.